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July 4, 2006

Patient Opinion debuts at the PMDU

Today we presented our experience to date in developing Patient Opinion to the good folk of the Prime Minister's Delivery Unit, along with some from DirectGov too.

And as you might expect, we got asked some very thoughtful questions. For example: This looks good - but which patients does it exclude? And which providers? Does it really change how people make choices? And does it really change services? And could it change policy too? If so, how?

Whew! Good questions. And rather difficult to answer - early days, and all that. But we feel the signs that PO could change services, and help patients, and perhaps even affect policy, are there. We feel optimistic - so long as we can achieve a much larger scale of use than we have to date - that PO will have a tangible, and even measurable, impact on health services and patients. We'll certainly be looking for evidence of that impact as we develop the service further.

Posted by James at July 4, 2006 8:37 PM